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Welcome to your new Coles Prepaid plan.

As mentioned in the SMS we sent you, we're closing your current plan on 18 May 2018. On this date, we'll automatically switch you to the 'Coles Prepaid' plan. Remember any existing MyCredit and expiry will be carried over, and you'll get a one-off $20 recharge for use in Australia within 35 days. Heads up though, we'll only be able to apply your $20 recharge if you have credit on your service. Recharge expiry on the new plan is less days.

Take a look at your updated plan inclusions below.

Coles Prepaid $10 $20 $40 $180
Included Minutes (Talk)
Standard national calls to Australian mobiles and landlines, 13/1300 numbers and voicemail.
UNLIMITED UNLIMITED UNLIMITED UNLIMITED
Included SMS/MMS (Text)
Standard national SMS and MMS to mobiles within Australia.
UNLIMITED UNLIMITED UNLIMITED UNLIMITED
International calls
Standard international calls to mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK & USA. Charged in per minute increments. Unused minutes do not rollover even if you recharge before expiry.
- - Up to 250 minutes -
Included Data
Charged per KB. Unused included data does not rollover even if you recharge before expiry.
1GB 3GB 10GB 42GB
(36GB + 6GB bonus) on recharges until 07/08/18)
Expiry 10 days 35 days 35 days 365 days
ALL FOR USE WITHIN AUSTRALIA.
Optus Fair Go Policy applies.

Frequently Asked Questions

  • How will I be affected by these changes?

    Any current recharge you have which expires before 18 May 2018 will be unaffected by these changes. However, any recharge with an expiry that falls later than this date will be automatically switched over to the new plan but you will keep any MyCredit and expiry you already have. All recharges made from 18 May 2018 will have the new inclusions listed in the table above. Recharge expiry on the new plan is less days. Check your current recharge expiry by texting 'BAL' to 9999.

  • What do I need to do?

    Nothing, we'll automatically change you to the updated plan on 18 May 2018.

  • Can I keep my current plan?

    Unfortunately you won't be able to. As mentioned in the SMS we sent you, your current plan inclusions will change as we phase out some of our older plans.

  • Can I choose a different plan?

    Unfortunately not as the Coles Prepaid plan will be the only available Coles plan from 18 May 2018.

  • Why did I receive a $20 recharge?

    To help you settle into your new plan we'll apply a $20 recharge to your service for use in Australia within 35 days. We will only be able to apply this recharge if you already have credit on your service.

  • Will my service be interrupted?

    No - you can keep using your phone as usual and won't notice the switch. Once the updates have been made, we'll send you an SMS.